Finally!!

Ive been dealing with customers for the past 2 1/2 years now complaining that they weren't getting all the same channels as others in their city. This is because the lines weren't upgraded meaning new digital channels were only available where the upgraded lines were in place. The details ...i have no idea, but i do know it's very very expensive and time consuming for Cogeco upgrading lines. Thursday, My area got upgraded!!! I HAVE TELETOON RETRO!! I was so excited!! I love having free cable, i get TMN and now with the upgrade i also get the 4 super channels as well. About 200 channels or more totally free!! i lurve it. Saves a ton of money too, not that we'd have that much if we had to pay, hell no but free is good. My internet is super Cheap, $10 / month and my Phone is the same. It's hard sometimes to say "i love my job" but the perks...are really good.

I had this one really irate escalation yesterday, this ignorant woman who didn't pay her bills then was shocked that she was cut off. (seriously????) Anyway, she starts reaming in how our minimum wage employees are idiots...(ya...we're idiots?? we pay our bills!) And it was all i could do to not squeeze in there the fact that we start out making over double the minimum wage and that i probably make more than her sorry saggy ass. Honestly, when you call your cable company, be nice. Even if you're upset, If you're nice, we WANT to help you. You'd be suprised what i do for the nice ones. They're the deserving ones. If you're a bitch...basically..screw you. If you're gonna be nasty to me then i will follow procedures to the T and no credit's or courtesy unsuspensions for you. If you're nice, Im more willing to use my judgement and give you a break. Come on people!